As a Managed Service Platter is huge customers can choose what suits his environment and best for his setup and customise make deliverables from ALL SOLUTIONS INDIA team.
The Service Support is primarily concerned with ensuring that they have access to the appropriate services to support the business functions.
To a business, customers and users are the entry point to the process model.
ALL SOLUTIONS INDIA has been maintaining large facilities in Manufacturing, BFSI, Corporate, Govt & PSU installations for years now. ALL SOLUTIONS INDIA has been maintaining end-to-end services meeting stringent SLAs with including :
Server & OS Management Services
Customizing and deploying server and OS management forms, procedures and reports
User account management for the domain controllers
Install updates, patches, hot-fix, service packs, new editions, versions
Security management as per account policy, access rights Performance tuning and configurations routine backup
Backup of file system and redundant options
Monitor user authentications, network traffic load through log reports
Monitor healthy environmental conditions, preventive maintenance and house keeping of servers such as disk space usage, permissions, concurrent sessions, security alerts etc
Remote administration of client OS and server OS, remote-updates
Reports; Analytical, Graphical, MIS
Messaging Convergence Service
E-mail, fax-mail, voice-mail, text-to-speech like facilities and their integrations
User account management mailbox management like add, delete, transfer, rename, forward, backup, split, size, rules, SPAM, AcVc, content-filters, junk, private domain, global access
Management of traffic monitoring, priorities, mail backup, security solutions
Network Management Service
Customizing and deploying messaging management forms, procedures and reports
Administration of LAN and network security
Create and maintaining passive and active network ports connectivity details, configurations, diagrams, layouts, TCP/IP scheme, network routes on servers
Troubleshooting network faults with tools like snoop, trace route, NS-Lookup etc
Time synchronization between various servers
Configuration of network equipments
Deploy traffic management
Deployment of network security tools and audits
Confidential in passwords, routes, etc configurations
Network UPTIME commitment
Prepare vendors respective SLA
Liaison with vendors, OEMS, service providers for related work, equipments
and services associated with the FM project
Deploying and maintaining critical part inventory of vendors
Measure severity parameters of SLA and perform complain escalations respectively
Maintain database of various vendors with details
Logging and escalating complains with vendors and tracking till resolution
Assurance and achieving committed uptime from vendors
Penalty and rewards commercial implications for the vendors
AMC (Annual Maintenance Contract) is a distinct service provided by big organizations like ALL SOLUTIONS INDIA. This service is also known as a post warranty service. But unlike any other service this service is unique and is customized. We ensure your data security, we provide the replacement of damaged parts with authentic parts and resolve issues related to hardware & software.
Understanding the customer requirement and the importance of time we at ALL SOLUTIONS INDIA attend to your calls at the earliest and try our best in resolving the issue at hand immediately. Our specialized service for our customers also includes providing a temporary system while we are working towards resolving the issue so that your work would not stop.
Understanding the customer requirements we at ALL SOLUTIONS INDIA to serve our customers in every way possible. Our following services cater to the growing needs of customers:
We attend your faulty equipment in the shortest span of time, usually the same day
Repair/replace the defective and damaged components with original manufactured parts
We provide the service of preventive maintenance of your computer every month
We perform a regular monthly check for virus
Our engineers are there to ensure the connectivity of your network flawlessly
Budgeting of software upgradation done annually
The Service Support is primarily concerned with ensuring that they have access to the appropriate services to support the business functions
To a business, customers and users are the entry point to the process model. They get involved in service support by:
As a System Integrator we have tied up with large solution partners, vendors and consultancy to be able to offer the best practices of the world to customers.
We take up project jointly for various IT related Areas. Viz. , Data Centre Design , Server, ERP implementation, migration, Mail migration etc.